For queries, please email:

The quickest and easiest way to order your medication is by Email. You can also access online medical services from our practice via Accurx, and through the NHS app.

PLEASE NOTE that in accordance with medico-legal advice and NHS Best Practice guidelines, we will no longer accept verbal requests for repeat prescriptions by telephone. Repeat prescriptions can be ordered in paper form, by handing your counterfoil in at the counter or posting your counterfoil or request to us. In addition, if you have access to the internet, you will be able to order your repeat medication online, as detailed above.

Repeat prescriptions are issued by the doctor and are intended to be repeated on a regular basis at the doctor’s discretion. The right hand side of the prescription indicates your repeat medication and when the next review of your long-term medication is due. When your medication is running low and an issue is due you can request your prescription via the following means:

  • Dropping off
  • Posting 
  • Ordering online, via email, Accurx, or the NHS app

How to Obtain Your Prescription

If you collect your medication from a pharmacy, your prescription will be sent electronically directly to that pharmacy. This format means that you no longer get a print out prescription and that your medication will go directly to a pharmacy that you nominate. This will save you time by no longer needing to visit your doctors practice to collect the print-out and then need to go to the pharmacy to collect the medication.

Acute Prescriptions

Acute prescriptions are issued by the doctor and are intended to be a one off issue of medication.

You can have the prescription sent to a pharmacy electronically, or you can take this to a chemist of your choice. The chemist will provide you with the medicine detailed on the prescription.

Further issue of medicines prescribed on an acute prescription will not occur without the consent of a doctor.

If after completion of the course of treatment the illness has not resolved then there is likely to be a need to revisit the doctor rather than a further issue of the medicine.

Medication Reviews

If you are taking regular repeat medication you will be asked to attend regular medication reviews. This is to ensure that your medication is still suitable and is working. The clinician can then assess any side effects, discuss any concerns that you may have and provide alternative options that may be available to you.

Depending on the medication you are taking the review may involve blood pressure monitoring and/or undertaking blood tests. If you are aware that you need a blood test beforehand please make an appointment with the phlebotomist prior to your review with the nurse.

The date of your review is on your repeat prescription slip. If you notice that you are due for a medication review please make an appointment at your earliest convenience. Reviews are for your benefit and to allow us to provide the best possible treatment for your condition.

If you go over the date of your review without attending the practice you may not be able to re-order your prescriptions.

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.65
  • 12-month prepayment certificate (PPC): £111.60
  • 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website. The quickest way to buy a PPC is to buy it online from the NHS Business Services Authority website which can befound here.